Refund Policy

Last updated: January 10, 2025

Our Refund Policy

⚠️ No Refunds Policy
All sales are final. We do not provide refunds unless our service is not working.

1. General Policy

UnCash operates a strict no-refund policy for all transactions. Once you fund your account with cryptocurrency or purchase virtual cards, the transaction is considered final and irreversible. This policy is in place due to the nature of cryptocurrency transactions and the instant delivery of our virtual card services.

2. Exception: Service Unavailability

The only circumstance under which we may consider a refund is when our service is not working or unavailable, and you are unable to use the virtual cards you have purchased. This includes:

  • System-wide service outages preventing card usage
  • Technical failures that render your cards unusable
  • Issues with our card issuing partners that prevent card activation
  • Prolonged service disruptions affecting core functionality

3. What Does NOT Qualify for Refunds

The following situations do NOT qualify for refunds:

  • Change of mind or buyer's remorse
  • Inability to use cards due to merchant restrictions
  • Account suspension or termination due to policy violations
  • Cryptocurrency price fluctuations
  • User error in transactions or card usage
  • Third-party payment processor issues
  • Merchant-specific transaction failures
  • Geographic restrictions on card usage
  • Exceeding card limits or spending restrictions

4. Refund Request Process

If you believe you qualify for a refund due to service unavailability, you must:

  1. Contact our support team at [email protected] within 48 hours of the issue
  2. Provide detailed information about the service failure
  3. Include your account details and transaction information
  4. Allow our technical team to investigate the issue
  5. Provide any requested documentation or evidence

All refund requests will be reviewed on a case-by-case basis. We reserve the right to deny refund requests that do not meet our criteria.

5. Refund Processing

Investigation Period

We will investigate all valid refund requests within 5-10 business days. During this time, we may temporarily suspend the affected services while we resolve the issue.

Refund Method

If a refund is approved, it will be processed back to the original cryptocurrency wallet used for funding. We cannot process refunds to different wallets or payment methods.

Processing Time

Approved refunds will be processed within 7-14 business days from the approval date. Cryptocurrency transaction times may vary based on network conditions.

6. Partial Refunds

In cases where services are partially unavailable or restored quickly, we may offer partial refunds or service credits at our discretion. The amount will be determined based on the duration and severity of the service disruption.

7. Service Credits

In some cases, instead of monetary refunds, we may offer service credits that can be used for future virtual card purchases. Service credits are non-transferable and must be used within 12 months of issuance.

8. Cryptocurrency Considerations

Exchange Rate Fluctuations

Cryptocurrency values fluctuate constantly. Refunds will be calculated based on the USD equivalent at the time of the original transaction, not current market rates.

Network Fees

Any network fees or transaction costs incurred during the refund process will be deducted from the refund amount.

9. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter through our dispute resolution process. However, our decision on refund eligibility is final in most cases.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any policy changes.

11. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: [email protected]
Subject Line: Refund Request - [Your Account Email]

Important: By using UnCash services, you acknowledge and agree to this refund policy. Please ensure you understand these terms before making any purchases.